Privacy Policy

Serie Coffee & Tea (“Serie,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our business.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us

  • Name

  • Email address

  • Phone number (if submitted)

  • Messages sent through our contact form

  • Email address submitted through our subscription form

If you choose to subscribe, your email address may be used to send updates, announcements, or promotional communications.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visits

  • Referring website

This information helps us improve website functionality and user experience.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and customer service requests

  • Process pickup orders through Square

  • Improve our website and services

  • Communicate updates or promotional materials (if you subscribe)

  • Maintain security and prevent fraud

  • Comply with legal obligations

3. Online Orders and Payments

Pickup orders are processed through Square via an external ordering link. We do not directly collect or store payment card information on our website.

Delivery orders are processed through third-party platforms such as Uber Eats and DoorDash. Any information you provide on those platforms is governed by their respective privacy policies.

We encourage you to review the privacy policies of these third-party providers.

4. Third-Party Services

We use trusted third-party services to operate our website and business, including:

  • Squarespace (website hosting)

  • Square (payment processing and online pickup orders)

  • Uber Eats and DoorDash (delivery services)

  • Google Analytics (website analytics)

These providers may collect information in accordance with their own privacy policies.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

You may adjust your browser settings to refuse cookies. Please note that disabling cookies may affect website functionality.

6. Email Communications

If you subscribe to our email list, we may send occasional updates or promotional content. You may unsubscribe at any time using the link provided in our emails.

We do not sell or rent your personal information.

7. Data Security

We implement reasonable safeguards designed to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us at any time to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Opt out of marketing communications

9. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us.